Your Satisfaction is Our Craftsmanship. At Grooming Tools Sales, we understand that precision, reliability, and trust are the cornerstones of your grooming practice. Our policies are designed with clarity, fairness, and professional care to ensure your complete confidence in every purchase.

1. Shipping Information

We are committed to delivering your professional grooming tools and supplies efficiently and safely worldwide (excluding some remote areas and parts of Asia).

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Methods & Timeframes

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (Paid):
    • Carrier: DHL or FedEx
    • Cost: $12.95 USD
    • Delivery Time: 10-15 business days after dispatch.
    • Ideal for professionals needing tools promptly.
  • Free Shipping:
    • Carrier: EMS
    • Availability: Automatically applied to all orders over $50 USD.
    • Delivery Time: 15-25 business days after dispatch.
    • A cost-effective solution for planned purchases.

Please note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen carrier delays. Tracking information will be provided for all shipments.

Accepted Payment Methods

We securely accept: Visa, MasterCard, JCB, and PayPal.

2. Returns & Exchanges Policy

We stand behind the quality of every item in our curated collection. If any product does not meet your expectations, we are here to make it right.

Eligibility

To be eligible for a return or exchange:

  • Timeframe: You have 15 days from the date you receive your item to initiate a request.
  • Condition: Items must be unused, in original packaging, and in resalable condition. All original tags, manuals, and accessories must be included.
  • Proof of Purchase: Your order number or receipt is required.

⚠️ Important: Non-Returnable Items (Final Sale)

To ensure the health, safety, and performance integrity of our products for all our clients, the following categories are FINAL SALE and cannot be returned or exchanged for reasons of hygiene, sanitation, or tool precision:

  • Blades
  • Clippers
  • Brushes
  • Combs
  • De-Shedders
  • Colognes
  • Chalk & Powder

Exception for Defective Items: If you receive a defective item from the above categories, please contact us immediately at [email protected] within 48 hours of delivery, and we will provide a resolution.

3. Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Email our support team at [email protected] within the 15-day window. Use the template provided below to ensure we have all necessary information.
  2. Receive Authorization & Instructions: Our team will review your request. If approved, we will send you a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Returns sent without an RMA cannot be processed.
  3. Package and Ship: Securely package the item(s) with the RMA number clearly visible on the outside of the box. We recommend using a trackable shipping service.
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item sent).
  4. Inspection & Processing: Once received at our warehouse, our team will inspect the item(s) within 3-5 business days.
  5. Completion: Upon approval, we will promptly process your exchange or refund as per your request.

4. Refund Timeline & Method

  • Timeline: Refunds are processed within 5-10 business days after we receive and approve your return.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Important: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.
  • Deductions: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Exchange-Specific Information

Exchanges are subject to product availability.

  • If the replacement item is of higher value, you will be charged the difference.
  • If it is of lower value, we will refund the difference to your original payment method.

5. Contact Information & Returns Address

Email for All Inquiries & Return Requests:
[email protected]

Returns Shipping Address (By Authorization Only):
Grooming Tools Sales – Returns Department
RMA #: [Will be provided via email]
262 Willow Oaks Lane
Lake Charles, LA 70601
USA

Please do not send returns to this address without prior authorization and an RMA number.

© Grooming Tools Sales. All rights reserved.

Your Trusted Toolkit for Pet Perfection. | Website: ozgroomingworlds.com

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