Privacy Policy

1. Who We Are & Our Audience

Our website serves a global community of grooming professionals and enthusiasts. Our target clients include:

• Professional Groomers & Salon Owners: Purchasing high-value equipment, bulk supplies, and salon essentials like Anti-Fatigue Mats, Cages, and Dryers.
• Show Handlers & Competitors: Seeking precision tools and finishing products like Bow Ties, Colognes, and Chalk & Powder.
• Dedicated Pet Parents: Investing in quality home grooming tools such as De-Shedders, Brushes, and Coat Care products.

Our privacy practices are designed to be as reliable and efficient as our products, reflecting our professional and trustworthy brand style.

2. Information We Collect

To provide our services and enhance your experience, we collect the following types of information:

A. Information You Provide Directly:

• Identity & Contact Data: Name, email address, shipping/billing address (like our company address at 262 Willow Oaks Lane, Lake Charles, US 70601), and phone number when you create an account or checkout.
• Transaction & Payment Data: Payment method details (e.g., card type, last four digits, PayPal email) necessary to process purchases of items from Blades and Clippers to Books & DVDs. We do not store full credit card numbers on our servers.
• Communication Data: Correspondence with our support team at [email protected].

B. Information Collected Automatically:

• Technical & Device Data: IP address, browser type, operating system, and device information.
• Usage Data: Pages you view on our site (e.g., browsing Bath Accessories or Cleaning categories), time spent, and referring URLs.
• Cookie Data: See Section 6 below for detailed information.

3. How We Use Your Information

We use your data with the same precision you expect from our grooming tools:

• To Process & Fulfill Orders: To complete your purchase, ship products globally (excluding some remote areas and parts of Asia), and provide order confirmations and updates.
• To Communicate with You: To respond to your inquiries, send service-related announcements (e.g., order status), and, with your consent, marketing communications about new products like Conditioners or Specialized Blades.
• To Improve Our Website & Services: To analyze browsing trends, optimize our product categories (from Anti-Fatigue Mats to De-Shedders), and enhance the user experience.
• For Security & Fraud Prevention: To protect our website, transactions, and customers, ensuring a secure checkout environment.
• To Comply with Legal Obligations: As required by applicable law, regulation, or governmental request.

4. Sharing and Disclosure of Information

We treat your data with confidentiality and share it only in the following circumstances:

• Service Providers: We engage trusted third parties to perform functions like payment processing (e.g., for Visa, MasterCard, JCB, PayPal), shipping, and IT services. They access only the data necessary to perform their tasks under strict confidentiality agreements.
• Legal Compliance & Protection: We may disclose information if required by law, to protect our rights, or to ensure the safety of our customers and the public.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, your information may be transferred as an asset.
• With Your Consent: We will share your data with third parties when you have given us explicit permission to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Storage, Security, and International Transfers

Your data’s security is as paramount to us as the safety of our grooming tools is to your craft.

• Storage: We store data on secure servers located in the United States and other jurisdictions where our service providers operate.
• Security Measures: We implement industry-standard encryption (SSL/TLS) to protect data transmission. Our checkout process is fortified with advanced technology to prevent unauthorized access. Access to personal data is restricted to authorized personnel only.
• International Transfers: As we serve a global clientele, your data may be processed outside your country of residence. We ensure such transfers are protected by appropriate safeguards under applicable data protection laws.
• Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a streamlined experience, much like our intuitive menu organization.

• What Are Cookies? Small data files placed on your device that help us remember your preferences, analyze site traffic, and personalize content.
• How We Use Them:
  • Essential Cookies: Required for core functions like guest checkout and adding items to your cart.
  • Performance/Analytics Cookies: Help us understand how visitors interact with our site (e.g., which product categories are most popular).
  • Functionality Cookies: Remember your preferences (like language or region) to enhance your visit.
• Your Control: Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may impact the functionality of our website.

7. Your Rights and Choices

Depending on your location (such as under GDPR, CCPA, or other applicable laws), you may have rights regarding your personal data, including:

• Right to Access & Portability: Request a copy of the personal data we hold about you.
• Right to Correction: Update or correct inaccurate data.
• Right to Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Right to Opt-Out: Opt-out of marketing communications or, where applicable, the “sale” or “sharing” of your data.
• Right to Restrict Processing: Object to or limit how we use your data.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised Effective Date. We encourage you to review this page occasionally.

9. Governing Law

This Privacy Policy is governed by the laws of the United States and the State of Louisiana, without regard to its conflict of law principles.