Your Trusted Toolkit for Pet Perfection – Expert Answers for a Seamless Experience

Welcome to the Grooming Tools Sales FAQ page. We’ve compiled answers to the most common questions from our global community of professional groomers, dedicated pet parents, salon owners, and show handlers. Our mission is to empower your grooming journey with clarity and confidence.

Quick Tip: Our website is intuitively organized by category—from Anti-Fatigue Mats to De-Shedders—to help you quickly find the professional-grade tools you need.

Product & Ordering

1. What kind of products do you sell?

We specialize in professional-grade pet grooming tools and accessories. Our curated inventory includes everything from high-performance equipment like clippers, blades, and dryers to essentials for comfort and care such as anti-fatigue mats, coat care products, shampoos, conditioners, and finishing touches like colognes and bow ties. We focus on quality tools that meet the demands of both professionals and dedicated pet owners.

2. Are your products suitable for home use or just for professionals?

Absolutely! While our tools are professional-grade and trusted by salons worldwide, they are also perfect for dedicated pet parents who want salon-quality results at home. Products like our Aeolus Cordless Clippers, gentle brushes, and de-shedders are designed for effectiveness and ease of use, regardless of your experience level.

3. How do I choose the right tool for my pet’s coat type?

Our website categories like “Coat Care,” “Clippers,” and “Brushes” are a great starting point. For specific advice, we recommend reaching out to our grooming-experienced customer support team at [email protected]. They can provide personalized recommendations based on breed, coat length, and sensitivity.

Shipping & Delivery

1. Where do you ship to?

We are proud to offer global shipping to serve our diverse community worldwide. However, we are currently unable to deliver to a few remote areas and some parts of Asia. You will be notified at checkout if your location is not serviceable.

2. What are my shipping options and costs?

We offer two reliable shipping methods to fit your needs:

Option 1: Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Timeline: 10-15 business days after shipment.
  • Ideal for: Faster, tracked delivery of essential tools like clippers or blades.

Option 2: Free Economy Shipping

  • Carrier: EMS (International Postal Service)
  • Timeline: 15-25 business days after shipment.
  • Ideal for: Non-urgent orders. FREE on orders over $50. Perfect for stocking up on shampoos, conditioners, and other accessories.

All timelines are estimates starting from when your order leaves our warehouse in Lake Charles, USA. Delays due to customs or carrier events are possible.

3. How long does order processing take?

Every order receives meticulous care. Our team takes 1-2 business days to carefully pick, pack, and securely prepare your items (from delicate blades to sturdy cages) for their journey to you.

4. Will I receive a tracking number?

Yes! Once your order is on its way, you will receive an email with your tracking number for both Standard and Free Economy shipping options, so you can stay informed every step of the way.

Payments & Accounts

1. What payment methods do you accept?

For your convenience and security, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal.

2. Is my payment information secure?

Absolutely. Our checkout process is designed to be safe, simple, and secure. We use industry-standard encryption to protect your financial data.

3. Do I need to create an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders more easily and may streamline future purchases.

Returns & Refunds

1. What is your return policy?

Confidence in your purchase is key. We offer a straightforward 15-day return policy from the date you receive your order. If any item does not meet your expectations, you may initiate a return.

2. How do I start a return?

Please visit our dedicated Returns & Refunds page for the full details and instructions on how to initiate a return. For a smooth process, please contact our support team first at [email protected].

3. Are there any items that cannot be returned?

For health and safety reasons, certain items like used blades or opened bottles may not be eligible. Please refer to our complete Returns & Refunds policy for specific details.

Customer Support

1. How can I contact you?

Our team, rooted in grooming expertise, is here to ensure your experience is seamless. You can reach us at:
Email: [email protected]

2. What are your business details?

Grooming Tools Sales
262 Willow Oaks Lane
Lake Charles, US 70601

Still Have Questions?

We’re here to help! Our team combines customer service excellence with real grooming knowledge to provide the support you deserve.

Email Us: [email protected]

Let’s groom a better world, together.

Your Trusted Toolkit for Pet Perfection.

© Grooming Tools Sales. All rights reserved.

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